District Office
370 Treatment Plant Road
PO Box 131
Snoqualmie Pass, WA 98068
425-434-6600  Office
206-676-1876  After Hours
425-434-6615  Fax
customercare@snopass.org
Snoqualmie Pass Utility District
Mission Statement

Pay Your Bill Online

Pay Your Bill Online

Get Acrobat Reader

 

Frequently Asked Questions

What is the Online Bill Payment Service?

Our Online Bill Payment Service allows you the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.

Is e-Bill secure?

There are several methods used to ensure that your e-Bill account information is secure:

  • Sign-in ID and Password:
    Your username and password are unique identifiers that only you know. As long as your username and password isn’t shared with anyone, no one can sign in as you.
  • SSL: We use SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.
  • Encryption: We use 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.

Are credit cards accepted for payment?

Yes, credit cards are accepted as payment. Simply choose this payment method when paying your bill online.

Are checks accepted for payment?

Yes, we accept checks as payment. Simply choose this payment method when paying your bill online.

What if I’ve received a disconnection notice or have been disconnected?

Please contact a customer service representative. Our contact information can be found on the Contact Us page.

Whom do I contact if I have questions about my e-Bill?

Please contact a customer service representative. Our contact information can be found on the Contact Us page.

What do I do if I paid my bill with e-Bill, but it still shows owing online?

Please contact a customer service representative. Our contact information can be found on the Contact Us page.

How do I update my email address or other personal information?

This information can be updated online via the My Account page. In the Account Settings section, click Edit Profile to edit your online profile. Also, please contact a customer service representative to confirm these changes in our office as well. Our contact information can be found on the Contact Us page.

Who do I call to find buried utility lines?

Call Before You DigCall 1-800-424-5555 or visit http://www.callbeforeyoudig.com at least two (2) days before you intend to dig.

Is bottled water higher quality than tap water?

Tap water providers and bottled water providers must meet the same water quality standards. In fact, tap water providers are required to conduct more frequent water quality testing and reporting than bottled water providers. Some consumers prefer the taste of bottled water, and some choose bottled water because they have special health needs. But tap water is a much better deal at costs of 1,000 times less than bottled water.

Should I buy a home filtration unit?

According to the United States Environmental Protection Agency, home treatment units are rarely necessary for health reasons. Most often, water treatment units are used to remove substances that affect the aesthetic qualities of the water. If you do choose to install a home treatment unit, it is important to follow the manufacturer’s maintenance instructions, because improperly maintained units can actually cause water quality problems.

Should I buy a water softener?

The hardness of water varies with the water’s source. The choice to buy a softener is an aesthetic one, since hard water is not harmful to health. However, water softeners typically increase the sodium content of the water, a factor that should be considered by people on low-sodium diets.

What causes odor in the hot water?

The most common cause of odor in hot water is the water heater. If your cold water smells fine, check your water heater to ensure that the temperature setting is correct. Water heaters also need to be maintained (see manufacturer’s instructions). Please contact us if the odor persists or if it is present in both the hot and cold water.

What causes some water to be discolored?

Color in water is usually caused by naturally occurring organic matter, minerals, or mineral build-up in the pipes. We flush our water system regularly to clean mineral build-up and other sediment from the pipes. If you receive discolored water, you should let your faucets run until the water is clear. Such substances typically do not pose a health hazard; however, we ask that you please report any instances of discolored water so that we may investigate.

What causes the spots on my dishes?

Spots are caused by hard water, or minerals that remain after the water has evaporated. Spots can be eliminated through use of a dishwasher rinse agent.

What should I do if my coffee has an oily appearance?

Clean your coffee maker with vinegar and water as directed by the manufacturer.

Why do our employees open fire hydrants?

We conduct regular water system flushing to remove any mineral build-up and sediment from the pipes and also to ensure that water circulates adequately throughout the system. Fire hydrants may also be opened to conduct fire-flow capability tests.

Why does my water appear milky or cloudy?

A milky or cloudy appearance is usually caused by air bubbles in the water, which pose no health risk. If the water is allowed to sit, the air will dissipate and the water will clear. If the cloudiness does not disappear, please contact us so that we may investigate.

Why is there dirt or sand in my water?

Dirt or sand can occur naturally in groundwater or as a result of a water line repair. We try to reduce the instances of dirt or sand in the water through regular flushing, which improves water quality by increasing the circulation of water in the pipes and removing most of the sediment from the water.

top of page

Google
internet snopass.org